- Deliver process training, product training, and soft skills training.
- Design training modules, quizzes, and assessments.
- Evaluate trainees through tests, mock calls, and practical assessments.
- Soft Skills & Communication Training
Key Skills Required for a BPO Trainer
- Strong communication and presentation skills
- Training & facilitation skills
- Knowledge of call center operations
- Coaching and mentoring ability
- Data analysis and reporting
- Good interpersonal skill
Note : Immediate joiner preffered.