Technical Support
Analyze Product complaints, do Tech Failure Analysis, Give solution, escalate in case solution is not possible
- In Order to provide effective Technical Support
- Work floor Management
- Allot work to technicians and Coordinate with different workshop sections
- In Order to provide effective support in completion of service campaign
- Service campaign support
- Provide resources for the campaigns
- In Order to provide effective support in completion of service campaign
- Data Analysis
- Collect data on the complaint trend and analyze it and present it to the Works Manager
- In Order to effective information technical support
- External Vendor coordination
- Coordinate with external venders
- In Order to complete jobs in the work order
- Customer Satisfaction
- Assist the Service Advisor in updating information on Work-in-Progress, campaigns, etc.
- In Order to ensure maximum customer satisfaction