Job Description (JD) – Call Center Executive Trainee
We bring you an exciting career opportunity to build your future in the BPO / KPO and Service Sector through a structured and industry-oriented training program.
Position: Call Center Executive Trainee
Location: Vision India Services Pvt. Ltd., DDU-GKY Khadgarha Bus Stand, Kantatoli, Infront of Hotel Shivani, Ranchi – 834001
About the Program
This is a skill development training program designed to prepare candidates for customer support and tele-calling roles. The program focuses on enhancing communication abilities, customer handling techniques, and technical skills required to succeed in the BPO and service industry.
Training Duration
The Call Center Executive course is of 240 hours (60 working days).
Key Learnings During Training
During the training, candidates will learn:
- Communication and interpersonal skills
- Customer handling and query resolution techniques
- Inbound and outbound calling processes
- Product and service information handling
- CRM (Customer Relationship Management) software usage
- Professional call etiquette and conversation handling
- Problem-solving and complaint resolution
- Data entry and documentation processes
- Basic computer and system handling skills
Career Opportunities After Training
After successful completion of the course, candidates can explore employment opportunities in the BPO / KPO and Service Sector, including:
- Call Centers
- Customer Support Offices
- Telecom Companies
- Banks and Financial Institutions
- Insurance Companies
- E-commerce Firms
- IT-Enabled Service Companies
- Job Roles Include
- Customer Care Executive
- Call Center Executive
- Tele-calling Executive
- Customer Support Associate and related roles
If you are looking to start your career in the BPO and Customer Service Industry, this program provides a strong foundation, industry-relevant skills, and growth opportunities.
Apply Now!