Job Title :Front Office Executive

Roles and Responsibilities

• Welcome and greet guests in a warm, courteous, and professional manner
• Handle guest check-in and check-out procedures efficiently
• Manage front desk operations including room allocation, billing, and payments
• Attend to guest inquiries, service requests, and complaints promptly and effectively
• Coordinate with housekeeping, security, and other departments to ensure seamless operations
• Maintain accurate guest records, logs, and documentation
• Ensure compliance with company policies, SOPs, and service quality standards
• Maintain a well-groomed appearance and professional conduct at all times
• Assist in handling VIP guests and special requests
• Eligibility Criteria
• Minimum height requirement: 5.5 feet
• Graduate in Hotel Management (Degree/Diploma)
• Minimum 3 years of relevant experience in the hospitality industry
• Excellent communication and interpersonal skills
• Presentable personality with strong customer service orientation
• Required Skills & Competencies
• Strong guest-handling and service skills
• Ability to multitask and work under pressure
• Problem-solving and conflict-resolution skills
• Familiarity with PMS / Front Office systems
• Good command of English and Hindi (additional languages preferred)

Preferred Profile

Experience in premium hotels, corporate guest houses, or luxury residences

Exposure to high-profile or VIP guest handling