IT Butler Job Description:- 

Guest-Facing Responsibilities

·        Provide on-demand, personalized technical assistance to hotel guests (e.g., Wi-Fi setup, streaming, smart room controls, device connections).

·        Assist guests with audio-visual setups for meetings, presentations, and events.

·        Configure and support guest room entertainment systems.

·        Guide guests in using hotel mobile apps, digital room keys, and in-room tablets or smart assistants.

·        Deliver prompt, courteous, and professional service, ensuring minimal disruption to guests’ stay.

Operational & Technical Support

·        Coordinate with the IT department to monitor and maintain guest network performance and ensure high-speed, secure connectivity.

·        Report and troubleshoot hardware/software issues in guest rooms and public areas.

·        Assist with configuration and maintenance of hotel smart systems.

·        Support VIP setups, pre-arrival technology requests, and post-departure data security checks.

·        Keep records of guest IT requests, solutions, and feedback for continuous improvement.

Training & Collaboration

·        Train front office and concierge staff on basic guest tech support protocols.

·        Work closely with Rooms Division, Engineering, and IT to maintain operational excellence.

·        Stay updated on emerging hospitality technologies to enhance the guest experience.

Qualifications & Requirements

·        Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

·        Minimum 2–3 years’ experience in IT support, preferably in the hospitality industry or luxury environment.

·        Strong knowledge of:

o   Networking (LAN/Wi-Fi troubleshooting)

o   Smart room systems (IoT, IPTV, automation)

o   Mobile device connectivity (Android, iOS, Windows, macOS)

o   Audio-visual and conference tech

·        Excellent interpersonal and communication skills.

·        Service-oriented mindset with attention to detail and discretion.

·        Ability to work flexible hours, including weekends and holidays.

·        Fluent in English (additional languages preferred).

Core Competencies

·        Guest-Centric Mindset

·        Technical Proficiency

·        Problem Solving & Adaptability

·        Professionalism & Confidentiality

·        Team Collaboration

·        Time Management