JOB PURPOSE
Provide technical support for experiencing hardware, software and networking issues. Incumbent will be responsible to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
KEY RESPONSIBILITIES
- Installing and configuring different types of computer Software on desktop and laptop
- Monitoring and maintaining systems and updates.
- Responding in a timely manner to service issues and requests.
- Replacing the asset / equipment as per the Business requirement after taking necessary approval.
- Set up new user’s accounts and profiles and deal with password issues for firewall.
- Standard IT personnel responsibilities