Explain the Trainee’s that technicians who have specialized technical knowledge for
installing, repairing and maintaining the industry equipment, on or off a customer’s site,
are called field technicians. Their work is dependent on the type of equipment they are
skilled in
Explain that other home appliances’ field technician has an after-sales service job of
installing and providing support related to typical small home appliances such as water
purifier, mixer/juicer/grinder and microwave oven
Explain to the participants that the individual at work is responsible for rectifying faults in
the appliances at customers’ premises
Explain faulty appliance, diagnosing the problems, performing repair as required, resolving
issues, ensures effective functioning of all the parts and checks the cleanliness of water
before confirming to the customer.
Inform that the job requires the individual to have: attention to details, patience, ability to
listen, steady hands, basic plumbing skills and customer orientation
Impart understanding of equipment/tool, then start with its basic working and then brief
about the safety measures that should be taken while working with it.
Work ethics and professionalism
QUALIFICATION
Effective communication skills (oral and written) Basic computing skills
Good interpersonal skills
Age Limit:18-37 years.