Job Title: Consultant – Background Verification (BGV)
Department: Operations – BGV (Education / Employment / Address / Candidate Support / Process Specialist)
Designation: Consultant (off role)
Reporting To: Associate Manager / Deputy Manager
Location: WFH
Compensation: 20K in hand salary per month
Working Days: 5.5 (alternate Saturday working)
Working hours: 9 hours in a day
About AuthBridge
AuthBridge is India’s leading authentication company, providing advanced technology and data-driven solutions for Identity Management, Onboarding & Verification, and Business Intelligence. With over 1500+ clients across 30+ sectors, we deliver seamless, secure, and scalable verification services using our proprietary databases and AI/ML-powered products.
Role Overview
As an Associate in the BGV Operations team, you will be responsible for end-to-end background verification activities for your assigned sub-vertical (Education, Employment, Address, Candidate Support, etc.). This role involves both voice and non-voice processes and demands accuracy, speed, and effective communication.
Key Responsibilities
- Conduct verification checks via calls and/or emails (as per assigned process – Education, Employment, etc.).
- Ensure accurate data entry and timely case closures while maintaining defined TAT (Turnaround Time).
- Coordinate with external stakeholders (institutes, employers, landlords, candidates) for validation.
- Escalate complex cases or delays to supervisors promptly.
- Adhere to operational SOPs and maintain quality standards.
- Track and update the internal system with real-time verification status.
Required Experience
- 0–1 year of experience in Operations or Customer Service (Freshers with the right skills may also apply).
Qualifications & Skills
- Graduate or Post-Graduate (Preferred)
- Strong communication skills – both verbal and written
- Detail-oriented with a logical approach
- Good interpersonal skills and stakeholder management
- Flexible, quick learner with multitasking abilities
- Proficiency in MS Excel and basic data tools