Front Desk Executive
No. of Vacancies: 100
Location: Hyderabad, Delhi, Gurgaon, Indore, Vadodara, Ahmedabad
Qualification: Any Graduate
Experience: 0-1 year
Age Limit: 18-24 years
Payroll - NAPS
Salary Structure:
- Stipend: ₹15,000 (Including DBT of Rs.1500)
- Electricity Bill Deduction: ₹750
- In-Hand Salary: ₹14,250
Other Benefits:
- Accommodation and meals provided by the company
- Additional incentives above the stipend
Key Responsibilities
Meal Management
- Receive and verify meals (breakfast, lunch, snacks, dinner) ensuring quantities are accurate.
- Report any discrepancies or food shortages to the Area Manager.
Housekeeping Oversight
- Track housekeeping attendance and report if areas are not cleaned properly.
- Address and report housekeeping issues to ensure timely resolution.
Resident Interaction
- Handle daily interactions, queries, and concerns of residents, reporting them to the Area Manager.
- Manage onboarding and check-in processes, ensuring all formalities are completed.
- Oversee resident exits, including key collection and completion of necessary formalities.
Package & Visitor Management
- Manage meet-and-greet duties, including receiving packages and deliveries.
- Ensure that security protocols are adhered to throughout the day.
Property & Utilities Management
- Conduct regular property checks to ensure all facilities are in good working order.
- Manage utilities (e.g., electricity) and report any issues to the Area Manager.
- Perform Goods Receipt Notes (GRN) as necessary.
Cash & Asset Handling
- Safeguard and manage the storage of cash for the property.
Waste Management
- Ensure proper collection and disposal of waste, following property policies.
Desired Personality Traits for Front Desk Executives
- Friendly & Approachable: Create a positive first impression by offering a warm, welcoming demeanor to all guests and residents.
- Composure: Stay calm under pressure, especially in high-stakes or stressful situations. Handle difficult interactions professionally while maintaining confidence.
- Empathy: Show understanding and relate to guests' concerns, ensuring personalized service and building rapport.
- Adaptability: Be flexible and adjust effectively to changing circumstances or guest needs.
- Proactive: Anticipate guest needs and proactively resolve potential issues to improve overall service quality.
Interview Process
- 60-Second Video Screening
- Group Discussion Round
- In-Person Panel Interview