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About Company
A new age financial institution, with almost decade long experience, providing robust risk management services through collections, spearheading loan book growth for clients and imparting financial literacy to end beneficiaries. The firm currently has 5000+ experienced professionals, catering to 20+ Banks and NBFCs to mitigate risk and increase loan sourcing with robust technology usage and high end monitoring tools.
In October 2014, VGM started with a team of 125 professionals in Kolkata. Along with founding promoters and the directors and central operation head, who all had served more than 30 years in the industry and held several senior management positions in major companies, VGM journey began on a strong foundation. By January 2015, VGM’s presence had expanded all over West Bengal, Odisha, Jharkhand, Andhra Pradesh, Telangana, and Karnataka. Today, the company is present in 25 states and has a total strength of 6,000+ professionals. With the help of Auto Dialler, Quality Monitoring tools, and Salesforce CRM. VGM ensures efficiency, speed, quality and transparency of debt collection services.
VGM basically provide the below services :-
? Debt Collection :-
With the help of Auto Dialler, Quality Monitoring tools, and Salesforce CRM. VGM ensures efficiency, speed, quality and transparency of debt collection services.
• Auto dialler with call recording
• Salesforce based field monitoring tool
• API integration with client server to facilitate real time updates
• Quality monitoring tool integrated with dialler
• True Caller Licensed
• Combination of GSM, SIP & PRI for high connectivity
? Debt Initiation :-
All telecommunicators at VGM are well-trained for debt initiation, cross-selling, and upselling of financial products. These include various loan sourcing services and insurance products.
The multi-lingual tele calling facilities enable efficient performance of operations which facilitates to build an ecosystem of loyal customers. Thus, unlocking the true potential for growth.
? Client Servicing :-
The focus is always on delivering quality and excellence. The organization provides customer service through inbound support for many government initiatives and other corporates.
VGM provides customer care services through tele-calling and also provides third party verification services.
VGM is in the process of venturing into co-lending services.
? VGM also have VGM Excellence Centre has a state-of-the-art Training facility with around 50 seating capacity, Digital Board & Moving Cameras to capture the Trainer & participants live during Training, enabling our 5000 plus employees to login at one time.
Programs conducted :-
• Basic Banking and Financial Training, RBI Mandates
• Financial Product and Process Training
• Sales and Marketing Skills, Negotiation Skills
• Leadership Development Program
• Effective Communication- Listening Skills