As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties.
This role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company – in an environment that values innovation, autonomy and integrity. A few things to know about us:
We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another company’s tried and tested template. Innovation is the key to our success and it’s reflected in everything we do: from product design to corporate wellness.
We are owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative.
Values are essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).
We walk the walk on diversity and inclusion. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
Career elevation. Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.
What You’ll Be Responsible For:
Troubleshooting technical issues directly with customers with various technical skill levels
Diagnosing and repairing faults
Engaging with customers directly to quickly get to the root of their problem
Taking a customer through a series of actions to resolve a problem
Provide support in the form of procedural documentation
Managing multiple cases at one time
Showing a passion for continued learning, staying abreast of new technology and techniques
Manage your own workload by accurately gauging timelines and meeting deadlines
Work across teams and communicate with leadership, product owners, and other technologists