ROLE AND RESPONSIBILITIES:
The Team Lead is responsible for mentoring a diversified team of specialists in the field of graphic design (Production Artists – PAT). PATs are responsible to recreate or review customer designs to
ensure they meet design standards to customer satisfaction. Team Lead focuses on coaching, mentoring and catering to the needs of team members with different skill sets and job scopes,
ensuring that everyone works towards the company’s goals and mission.
Key Responsibilities:
Leadership/Team Management:
· Create transparency and enthusiasm for company's vision and mission
· Ensure the team members develop the skills they need in order to deliver outstanding customervalue – by regular feedback conversations, coaching sessions or team-based learning and exchangeopportunities
Operational Excellence/Process improvements:
· Collaborate with Service Quality/Design Quality and Operational Excellence team to ensure qualitystandards and best practices are adhered to by team members.
· Understand and improve existing process for various workflows by finding creative solutions tochallenges faced by customers and/or PATs.
General/Others:
· Develops a customer satisfaction oriented approach within the team.
· Demonstrates a positive attitude, leads and facilitates change and models professionalism.
· Supports and assists with hiring and interviewing process as requested.