I. KEY RESPONSIBILITIES
- Engaging with customers via various communication channels, including phone, email, chat, or in person.
- Responding to Inquiries: Addressing customer inquiries, requests, and concerns in a timely and professional manner.
- Problem Solving: Resolving customer issues, complaints, or conflicts efficiently and effectively.
- Product/Service Knowledge: Demonstrating a strong understanding of the company's products or services to provide accurate information and assistance to customers.
- Assisting with order placement, order tracking, and order modification, if applicable.
- Providing technical assistance or troubleshooting guidance for products or services that require it.
- Handling customer complaints with empathy and aiming to find satisfactory solutions.
- Maintaining records of customer interactions and transactions for reference and reporting purposes.
- Identifying opportunities to promote additional products or services to customers.
- Gathering feedback from customers and conveying it to relevant departments for improvements.
II. Qualifications and Skills:
- Bachelor's degree
- Strong communication skills, both verbal and written.
- Good listening skills.
- Problem-solving abilities.
- Computer proficiency for data entry and using customer support software.