Roles & Responsibilities:
* Proven experience in designing and delivering training programs, workshops.
* Strong presentation, communication, and interpersonal skills.
* Ability to understand and address client needs, offering strategic recommendations and solutions.
* Proficient in performance management.
* Flexibility to travel to other locations as required.
* Conduct needs assessments, evaluate training effectiveness, and make necessary adjustments.
* Stay updated on industry trends, best practices to enhance training content.
* Should have an understanding of call and communication quality
* Collaborate with internal teams to identify client needs and develop training materials and resources.
* Deliver engaging and impactful training sessions, workshops, and seminars on-site or virtually.