KEY RESPONSIBILITIES
1. Call Center Performance:
- Ensure the efficient and effective operation of small call centers at various Skill Development Centers.
- Monitor and improve call center metrics, including call volume, response time, and customer satisfaction, to meet performance targets.
2. Team Leadership and Development:
- Recruit, train, and develop a high-performing call center team.
- Motivate and lead the team to achieve individual and collective performance goals.
3. MIS and Data Analysis:
- Develop and maintain Management Information Systems (MIS) to track and report on call center performance.
- Analyze MIS data to make informed decisions and continuously improve call center operations.
4. Coordination and Communication:
- Ensure effective coordination between various Skill Development Centers and stakeholders.
- Establish clear communication channels to Ensure effective coordination between various Skill Development Centers and stakeholders.