I. Brief Introduction: Vision India is a Business Conglomerate having three business verticals - Staffing, Skilling & E-learning. With 32000 Associate base and 150 Indian, MNC and Government of India/ State(s) entities proudly listed in our clientele, we offer an assurance of proven credentials in the Staffing domain with a range of Organizations in India, South East Asia and Middle East. We wear ISO 9001, ISO 21001:2018, ISO 10002, ISO 14001, ISO/ IEC 20000, ISO 27001, ISO 26000 and OHSAS 18001
Certifications and sustain unwavering focus on delivering quality services to our Clients enabling them to achieve Business Goals with cost efficacy.
It has been growing top line consistently over the last many years. It stands proudly at Rs. 170 Crore of Revenue for the year 2020-21. Recording growths close to 50% YoY over the last couple of years. Its poised for much sharper top line growth in the ensuing years on the back of huge projects commissioned in 2021-22 as well as strong fundamentals on staffing & Skilling side.
II. KEY RESPONSIBILITIES
· Create an inspiring team environment with an open communication culture
· Set clear team goals
· Delegate tasks and set deadlines
· Oversee day-to-day operation
· Monitor team performance and report on metrics
· Motivate team members
· Discover training needs and provide coaching
· Listen to team members’ feedback and resolve any issues or conflicts
· Recognize high performance and reward accomplishments
· Encourage creativity and risk-taking
· Suggest and organize team building activities
· Good Computer Knowledge
III. QUALIFICATIONS, CERTIFICATIONS AND EXPERIENCE
· Qualification: Must be a Graduate.
· Language Proficiency: He/she should be at least fluent in native languages i.e., if a Call Centre is to be setup in a state like Kerala. Then, the candidate must know Malayalam.
· Experience: He must possess prior experience of Call Centre Operations and Management.
· Age: He/she must be above 21 and under 35 Years old.
· Candidate must be proficient in MS Excel. Good to Have: - He/she should have a work experience of minimum 2 years.
· Any other additional languages like English etc. apart from the Native language is good to have.
· Candidate should have a prior background as Team Lead in Customer Support, Sales or Call Centre.