· Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued.
· Actively listen to customers, confirm or clarify information, and diffuse angry customers.
· Building lasting relationships with customers and other call center team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
· Preparing MIS and sharing with stakeholders daily