JOB ROLE: Customer Service Agents
Qualification: Any Graduate
Experience: 1 -2 Exp. in Customer Service
Salary: 2500 AED i.e. INR 53000/- Per Month with Company Accomodation and Transportation
Age: 23 - 35 Years
Level of English Communication: Candidates should be very fluent in English- Level 3 or Level 4 with Proficiency in Microsoft Office.
Working Hours: 208 Hours per Month ( Monday - Saturday)
Other Benefits:-
Deployment Ticket: Provided by Employer.
Reception & Transportation on Arrival at UAE: Provided by Employer.
Leave Benefits: Will Provided by Employer
Medical Benefit: Provided by Employer
Emiratea ID will also be provided Employer
Job Purpose:
Customer Service Team (“CST”) assures the assistance and guidance of the passengers traveling from/to Airport or transiting, meeters and greeters in Arrival / Departure areas and facilities & Resources monitoring. The CST is responsible for manning, the information counters, assisting Immigration and Airport processes (smart Travel, Screening and X-Rays); and The Customer Experience and Relationship management department relies on CST to increase passenger satisfaction and collect customer feedback.
Duties and Responsibilities:
❖ Monitors the flow of passengers.
❖ Facilitates the movements of passengers.
❖ Advises passengers and provides solutions.
❖ Monitors and manages the internal lift entrapment and panic alarm process in line with Airport SOP
❖ Reports any incidents.
❖ Attends to passengers.
❖ Answers passenger’s enquiries
❖ Directs passengers to certain facilities.
❖ Escorts and accommodate passengers within the terminals, when required.
❖ Provides assistance required in certain situations.
❖ Ensures functionality of terminal facilities and equipment
❖ Reports any issues and matters which occur in the facilities.
❖ Follows up on reported issues and ensures their closure in a timely manner.
❖ Attend to passengers and airport users request for information and provide customers with all the necessary information reflecting the Airport hospitality.
❖ Assist any passenger service recovery.
❖ Advise passengers on complaints process based on provided SOPs.
❖ Reporting faults to the concerned departments for rectification and keeping the Customer Service Supervisor advised.
❖ Additional duties required for the operations like reporting of incidents, writing reports and updating flight information system.
❖ Attending and assisting passengers who require medical attention and report critical cases to Paramedic immediately.
❖ Report any hazardous conditions at curbside to FM & airport traffic police such as accidents, oil spillages and road markings that need to be repaired.
❖ Report unattended items to Airport and according to SOP, keeping the supervisor in the loop.
❖ Comply at all times with the company management system, policies, dress code, SOPs