I. KEY RESPONSIBILITIES
1-The key responsibility of a Tele operator trainer is to train individuals in providing excellent customer service, and to equip them with the necessary skills and knowledge to effectively communicate with customers.
2-The trainer must have a deep understanding of customer service principles, as well as knowledge of the organization's products, services, and policies. They should provide comprehensive instruction on how to effectively communicate with customers, including active listening, empathy, and problem-solving skills.
3-The tele operator trainer should also teach trainees how to handle customer complaints, provide appropriate solutions, and escalate issues when necessary. They should provide guidance on how to maintain a positive and professional attitude, even in challenging situations.
4-Another key responsibility of a tele operator trainer is to ensure that trainees understand the importance of maintaining customer records and documentation. They should teach trainees how to accurately document customer interactions, including complaints, inquiries, and feedback.
5-The trainer must also keep up-to-date with the latest customer service trends and best practices, and adjust their training programs accordingly to ensure that their trainees receive the most current and relevant instruction.
Minimum Experience
1 year of work experience with respect to QP/Occupation