I. JOB PURPOSE
Team Leader will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. As a Sales Leader, person will be responsible for leading large sales teams, maximizing sales team potential, crafting sales plans and ensuring adherence to the sales plans for your team.
II. KEY RESPONSIBILITIES
Recruit, Train, and Coach the Sales Team
1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance
2. Provide training, help, and second voice to the sales advisors to help them achieve their targets
3. Develop rebuttals for the evolving customer queries and train the team members on the same
4. Work with the Training Manager to ensure the success of trainees
Set goals and measure/audit performance of each team member
1. Develop sales target for each of the team member and explain them the same with deadlines
2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
3. Conduct daily team hurdles to brief the team on the team and individual targets
4. Motivate team members to meet and exceed targets
5. Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
6. Audit calls, emails to ensure productivity and 100% compliance to processes for each team member