JOB PURPOSE:Respond to customer enquiries about technical problems through an Internet- based system, telephone calls & Email.
KEY RESPONSIBILITIES:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback
Talking customers through a series of actions to resolve a problem
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies